Refund policy

We will gladly exchange an item for online store credit only. Before sending the item back, please contact us via email at Contact@eyecrave.co to request a return within 2 days of receiving your shipment. Packages sent out without contacting us first will not be accepted. Items to be exchanged must be in perfect, new condition. EYECRAVE must receive the returned item within 7 days of return authorization.

Please note that made-to-order custom pieces are final sale and not eligible for returns or exchanges.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of return shipping. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to EYECRAVE.